.Terms & Conditions

Terms and Conditions

Welcome to Ginza Store. These Terms and Conditions govern your use of the website and your purchase of products offered through it. By using the website or submitting a purchase order, you agree to these Terms and Conditions and all related policies.

1. Definitions

For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:
  • The Store or Ginza: Ginza’s online store and the entity that owns or operates it.
  • Customer or User: Any person who uses the website or purchases any product offered through it.
  • Product: Any item or product bundle offered for sale through the Store.
  • Bundle: A group of two or more products sold together under a single price or promotional offer.
  • Order: A purchase request submitted by the Customer through the Store.

2. Eligibility to Use the Website

The Customer confirms that they have the legal capacity required to make purchases and that all information provided by them is accurate, complete, and up to date.
The Customer is responsible for ensuring that their contact information and delivery address are correct. The Customer shall also be responsible for any delay or failed delivery resulting from incorrect or incomplete information.

3. Product and Bundle Information

The Store makes every reasonable effort to display product descriptions, images, prices, specifications, and components as clearly and accurately as possible.
Actual product colours may vary slightly due to screen settings or the lighting used during photography, without affecting the product’s essential specifications.
Each Bundle page will specify the number of products, sizes, colours, and components included. Any product appearing in illustrative images shall not be considered part of the Bundle unless it is expressly listed among the Bundle’s contents.

4. Prices and Taxes

Product and Bundle prices are displayed in Saudi Riyals and include Value Added Tax where applicable, unless otherwise stated.
Shipping fees and any additional charges payable by the Customer will be displayed before the Order is confirmed and payment is completed.
If an obvious technical or clerical error occurs in the price of a Product or Bundle, the Store may contact the Customer to correct the price and obtain their approval, or cancel the affected part of the Order and refund the full amount paid for the cancelled item in accordance with the applicable procedures.

5. Submission and Acceptance of Orders

Completion of the Order process by the Customer does not constitute final acceptance of the Order. An Order shall be considered accepted once it has been confirmed by the Store and its preparation or shipment has commenced.
The Store may reject or cancel an Order for legitimate reasons, including:
  • The Product or one of the Bundle components is unavailable.
  • There is an obvious error in the price or Product information.
  • The Customer’s information or payment transaction cannot be verified.
  • There is reasonable suspicion of fraud or unlawful use.
  • Delivery to the registered address is unavailable.
  • The Order violates these Terms and Conditions or applicable laws and regulations.
If a paid Order is cancelled, the Store will refund the amount due for the cancelled products to the original payment method where possible. The time required for the refund to appear in the Customer’s account may depend on the bank or payment service provider.

6. Payment

Payment transactions are subject to the terms and policies of the payment service providers approved by the Store.
The Customer is responsible for using a valid payment method which they are authorised to use. The Store shall not be responsible for the rejection or delay of a transaction for reasons relating to the bank or payment service provider.

7. Shipping and Delivery

Shipping and delivery shall be carried out in accordance with the Shipping and Delivery Policy published on the Store.
Displayed delivery times are estimates unless the Store expressly specifies a binding delivery date. The Customer will be notified if there is a material delay in preparing or delivering the Order.
The Customer may exercise their statutory rights in the event of delayed delivery in accordance with the periods and provisions prescribed under the applicable laws and regulations of the Kingdom of Saudi Arabia, unless the delay results from force majeure or circumstances beyond the Store’s control.

8. Returns and Exchanges

To provide our Customers with the best possible return and exchange service, the following conditions must be observed:
Return and exchange requests are subject to the Return and Exchange Policy published on the Store, without prejudice to the consumer rights established under the applicable laws and regulations of the Kingdom of Saudi Arabia.
  1. The Product must be returned in its original packaging, together with all original accessories and installation manuals. Products that are scratched or damaged as a result of misuse will not be accepted for return.
  2. A return or exchange may be requested within three days of receiving the Products by contacting us through WhatsApp or email and providing the relevant Order number.
  3. Products that have been used cannot be returned or exchanged.
  4. Installed Products, including furniture, cannot be returned or exchanged.
  5. If the Customer wishes to return an Order after refusing or failing to receive it, and the shipping company’s system provides evidence of delivery attempts, an amount of SAR 29 will be deducted from the value of the Products shown on the invoice.
  6. If the Customer no longer wants a Product that is in good and undamaged condition, the Customer shall bear the return or exchange shipping cost of SAR 29.
  7. The refund will be made to the original payment method after the cancelled or returned Order has been received at one of our warehouses.
The fact that a Product forms part of a promotional offer or Bundle does not affect the Customer’s right to return a Product that is defective, fraudulent, damaged, or does not conform to its description or specifications.
When returning a complete Bundle, all of its components, gifts, accessories, and related packaging must also be returned, unless the return is due to a defect or non-conformity affecting one of its components.
If the Customer requests the return of part of a Bundle without any defect or error attributable to the Store, the prices of the Products retained by the Customer may be recalculated based on their individual prices at the time of purchase, provided that this condition has been clearly disclosed and does not limit the Customer’s statutory rights.

Warranty

All electrical appliances offered through Ginza Store are covered by a two-year warranty.
The procedure for handling electrical appliances during the warranty period may vary depending on the Customer’s location.
Heat-retaining products must be tested with hot water upon first use.

Compensation

Ginza shall process returns and exchanges and bear all expenses associated with collecting returned shipments from Customers where the issue is attributable to the Store during the sale process, including where the Customer receives an incorrect Product or where the Product arrives damaged or has a manufacturing defect.

9. Promotions and Discounts

Promotional offers and Bundles are subject to the duration, available quantities, and conditions stated on the relevant offer page.
The Store will display the original price, discounted price, and the percentage or value of the discount where required. Promotional offers and discount codes may not be combined unless the relevant offer expressly states otherwise.
The expiry of a promotional offer shall not affect Orders that were confirmed during the offer period.

10. Inspection of Orders

The Customer must inspect the Order upon delivery and notify the Store within 24 hours if any Product is damaged, missing, or different from the Product ordered. The Customer must provide photographs or other information that may assist in verifying the issue.
Failure to provide immediate notification shall not affect the Customer’s statutory rights in relation to hidden defects that could not reasonably have been discovered upon delivery.

11. Communications and Notifications

The Customer agrees to receive communications and notifications necessary to process and fulfil the Order, including Order confirmations and updates relating to payment, preparation, shipping, delivery, and after-sales service, through the registered email address, text messages, or other registered communication channels.
The Store will not send marketing messages or promotional offers unless the Customer has provided consent where such consent is required by law. The Customer may unsubscribe from marketing communications at any time through the method stated in the relevant message or by contacting Customer Service.
Unsubscribing from marketing communications will not prevent the Customer from receiving essential notifications relating to active Orders.

12. Intellectual Property

All website content, including texts, designs, images, graphics, logos, icons, interfaces, software, and trademarks, is owned by or licensed to the Store and is protected by applicable intellectual property laws and regulations.
Such content may not be copied, republished, modified, distributed, or used commercially without the Store’s prior written consent, except for the ordinary personal use of the website.

13. Prohibited Use

The website may not be used in violation of applicable laws or the rights of others. Users are also prohibited from attempting to access, disrupt, damage, or misuse the website or its systems, submitting false information, conducting fraudulent purchases, or commercially reusing the website’s content without authorisation.

14. Limitation of Liability

Nothing in these Terms and Conditions excludes or restricts any liability of the Store or any right of the Customer that may not legally be excluded or restricted.
The Store shall not be responsible for damage or delay directly resulting from incorrect information provided by the Customer, misuse of a Product, failure to comply with usage or care instructions, or general failures affecting telecommunications, payment, or shipping providers that are beyond the Store’s reasonable control.

15. Force Majeure

The Store shall not be responsible for any delay or failure to perform resulting from circumstances reasonably beyond its control, including natural disasters, official decisions, disruptions to transportation or communication services, or widespread technical system failures.
In such circumstances, the Store will take reasonable steps to notify affected Customers and reduce the impact of the relevant event.

16. Privacy and Personal Data Protection

Customer data will be processed in accordance with the Privacy Policy published on the Store and the applicable laws and regulations of the Kingdom of Saudi Arabia.
The Customer should review the Privacy Policy to understand the categories of data collected by the Store, the purposes for which it is used, the applicable retention periods, the Customer’s rights, and the available contact methods.

17. Amendments to the Terms and Conditions

The Store reserves the right to amend these Terms and Conditions or any related policies when necessary and in accordance with applicable laws and regulations.
Any amendments will take effect from the date they are published on the website. Subsequent amendments will not apply retrospectively to Orders that were previously confirmed unless the amendment is required by law or by a decision issued by a competent authority.

18. Governing Language

These Terms and Conditions are available in both Arabic and English. In the event of any inconsistency in interpretation or meaning, the Arabic version shall prevail to the extent permitted under applicable laws and regulations.

19. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.
Any complaint or dispute will first be referred to the Store’s Customer Service team in an attempt to reach an amicable resolution, without prejudice to the Customer’s right to refer the matter to the competent authorities.

20. Contact Information

For enquiries or complaints relating to Orders or these Terms and Conditions, Customers may contact Ginza Store through the following channels: